THE WHAT? Avon is under fire from its UK sales representatives following changes to its pay structure, which have reportedly resulted in sharp commission reductions and a significant drop in earnings for some sellers.
THE DETAILS Representatives have raised concerns over revised commission targets, lowered incentives, and capped earnings—particularly within the fashion and home category, where commissions have been reduced from a maximum of 32% to 10%. Avon attributes the cap to increased manufacturing and supply chain costs.
THE WHY? The situation highlights growing tensions within direct-selling models amid rising operational costs and shifting business strategies. As Avon adapts its pay structures, the resulting dissatisfaction among its sales force points to broader challenges around motivation, transparency, and financial stability in the cosmetics gig economy.